This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations and conflict resolution whether in the boardroom, in your community, or at home.

Life is a series of negotiations, and negotiation is at the heart of collaboration whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the negotiation skills to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, tactical empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation.

This book is a masterclass in influencing others, no matter the circumstances.
After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.

Step-by-step, Voss show you how to:
Establish Rapport
Create Trust with Tactical Empathy
Gain the Permission to Persuade
Shape What Is Fair
Calibrate Questions
Transform Conflict into Collaboration
Spot Liars
Create Breakthroughs by Revealing the Unknown Unknowns
Never Split the Difference is your definitive source for effective business communication, defusing potential crises, winning people over, and achieving your goals at work and at home.

Product Details

Format: Paperback | 288 pages
Language: English
ISBN: 9780062872302
Publisher: HarperCollins
Publication date: 5 Jun 2018
Category: Psychology
Author: Chris Voss & Tahl Raz