Customer Support

Shipping & Delivery

Delivery locations

We deliver quickly and securely, so your order reaches you with ease.

We ship across the UAE.

What delivery options do you offer?

We offer three delivery options for eligible orders: 

  • Same-Day Delivery - Delivered on the same-day when ordered before 12:00 PM. 
  • Next Business Day Delivery - Delivered on the next business day when ordered before 10:00 PM. 
  • 2-3 Business Day Delivery - Delivered within 2–3 business days. 

Available options are shown on the Product page and in the Bag based on your location, order time, and product availability.

Delivery timelines

Same-Day Delivery 

  • Dubai only, depending on the delivery location, up to 9:00 PM.  
  • Deliveries run Monday – Saturday. 

Next Business Day Delivery 

  • Dubai and Abu Dhabi only, depending on the delivery location, up to 9:00 PM. 
  • Deliveries run Monday – Saturday. 

2-3 Business Day Delivery 

  • Dubai and Abu Dhabi: within 2 business days within city limits. 
  • Other Emirates: within 3 business days 
  • Deliveries run Monday – Saturday. 
  • Public holidays may delay schedules. 

Is Same-Day or Next Business Day delivery available for my order?

Delivery options depend on your location, product availability, and order time. If a delivery option is available for your order, you'll see it at checkout.

What happens if I order after the cut-off time?

Orders placed after the same-day cut-off of 12:00 PM will qualify for next business day delivery. 

Orders placed after the 10:00 PM next business day cut-off will be processed for 2-3 business day delivery. 

Delivery partner

Orders are delivered by our trusted courier partners, with full tracking available once your order ships.

Delivery attempts

If you’re unavailable at the time of delivery, the courier will return the shipment to the nearest facility, and a delivery call will be made the next day.

Shipping updates

You’ll receive order and shipping updates by email so you can follow your delivery every step of the way.

Need assistance?

Our Customer Support team is available from 9am - 6pm, Monday to Friday.