RETURN POLICY

Return Policy

 To be eligible for a return on items purchased online via www.jashanmal.com, the following conditions must be met:

• Any item purchased up to 14 days from the day of delivery.
• Customer must raise a ticket online: https://www.jashanmal.com/pages/contact-us
• Product must be unused and in the same condition that you received it, complete with its original packaging, and accompanied by an original receipt.
• Once return request has been initiated, customer must handover the item to the carrier on the agreed date.
• Return is not applicable for the following: books, perfumes, cosmetics, and certain personal care products.
• For Clarks, the following options are available:

1. Request a refund on the Jashanmal website and receive a GV which can be used on the website only
2. Keep the item

• For small and large appliances, an item returned must be in the state that they were received unless damaged. The cost of returning an open condition item is 30% of the item amount (restocking fee) if returning for the following reasons:

1. Item is not as expected
2. Customer found a better price
3. Customer changed mind
4. Package has already been opened
5. Item has already been used

 

Return and Refund Processing:

• Once returned item has been received and inspected, refund in the form of gift voucher will be processed.
• Credit card refund is only applicable for the following:

1. Item purchased is out of stock
2. Item received is defective or damaged
3. Item does not match the listing description

• Credit card refund (if applicable) will be processed and credited to your account within 10-15 business days or depending on your bank.
• Items purchased via Cash on Delivery (COD) will receive a refund in the form of gift voucher.

 

Exchange Policy:

Currently, we are not able to offer exchanges. Instead, all items should follow the returns process as above. 

Terms and Conditions apply.