Return Policy

 To be eligible for a return on items purchased online via, the following conditions must be met:

  • Any item purchased up to 14 days from the day of delivery.
  • Customer must raise a ticket online:
  • Product must be unused and in the same condition that you received it, complete with its original packaging, and accompanied by an original receipt.
  • Once return request has been initiated, customer must handover the item to the carrier on the agreed date.
  • Return is not applicable for the following: books, perfumes, cosmetics, and certain personal care products.
  • For Clarks, the following options are available:
      1. Request a refund on the Jashanmal website and receive a GV which can be used on the website only
      2. Keep the item
    • For small and large appliances, an item returned must be in the state that they were received unless damaged. The cost of returning an open condition item is 30% of the item amount (restocking fee) if returning for the following reasons:
      1. Item is not as expected
      2. Customer found a better price
      3. Customer changed mind
      4. Package has already been opened
      5. Item has already been used


    Return and Refund Processing:

    • Once returned item has been received and inspected, refund in the form of gift voucher will be processed.
    • Credit card refund is only applicable for the following:
      1. Item purchased is out of stock
      2. Item received is defective or damaged
      3. Item does not match the listing description
      • Credit card refund (if applicable) will be processed and credited to your account within 10-15 business days or depending on your bank.
      • Items purchased via Cash on Delivery (COD) will receive a refund in the form of gift voucher.


      Exchange Policy:

      Currently, we are not able to offer exchanges. Instead, all items should follow the returns process as above. 

      Terms and Conditions apply.