To be eligible for a return on items purchased online via, the following conditions must be met:

  • Any item purchased up to 14 days from the day of delivery.
  • Customer must raise a ticket online:
  • Product must be unused and in the same condition that you received it, complete with its original packaging, and accompanied by an original receipt.
  • Once the return request has been initiated, the customer must hand over the item to the carrier on the agreed date.
  • Return is not applicable for the following: books, perfumes, cosmetics, and certain personal care products.
  • For Clarks, the following options are available:
    1. Request a refund on the Jashanmal website and receive a GV which can be used on the website only.
    2. Keep the item.
  • Items that have been opened, installed, or used are not eligible for return.
  • Items can be returned within 14 days if they are damaged, defective, or do not match the description on our website.
  • The item must be returned in the same condition as it was received. The cost of returning the item is 150 AED (return fee), for the following reasons:
    1. Item is not as expected
    2. Customer found a better price
    3. Customer changed mind
    • Items that have already been used and failed in our quality check process will be returned to the customer.


    Return and Refund Processing:

    • Once the returned item has been received and inspected, a refund in the form of gift voucher will be processed.
    • Credit card refund is only applicable for the following:
      1. Item purchased is out of stock
      2. Item received is defective or damaged
      3. Item does not match the listing description
    • A credit card refund (if applicable) will be processed and credited to your account within 10-15 business days or depending on your bank.
    • Items purchased via Cash on Delivery (COD) will receive a refund in the form of a gift voucher.
    • Items that have been cancelled will receive a refund in the form of a gift voucher.


    Exchange Policy:

    Currently, we are not able to offer exchanges. Instead, all items should follow the returns process as above.