COMMON JASHANAML CUSTOMER QUESTIONS
You need to log into your account online using your existing password, pop to the Personal Data section and you will be prompted to put your old and new password in. Click the confirm button when this is done.
You need to be a registered Jashanmal member to be able to view your order history. Maybe you checked out as a guest when you last ordered? As long as you always login to your online jashanmal.com account when placing an order, it will be saved in your order history.
You need to be registered in jashanmal.com to be able to edit your contact details. Please login to your account and change the password in the Personal Details section.
Please make sure you use the same email address which you used while placing the order. Please ensure the order number is correct. Alternatively, you can track the order directly on the carriers’ website using the tracking number.
Please keep in mind that passwords are case sensitive. When you still have trouble logging in, we suggest you click the ‘Forgot Password’ button to get an automated password. You can change the password again in the Personal Details section of your account.
Please check if you created a jashanmal.com online account when ordering. Maybe you checked out as a guest? Please make sure you are using the correct login details. Please bear in mind that passwords are case sensitive. Should you still struggle to do your return, please use contact us form.
Stock varies between stores, catalog and online. What you see in store/catalog may not be what you see online and vice versa. The item you are looking for might belong to an order line. Please contact us and we will try to find the item or an alternative for you.
PLACING AN ORDER
Please make sure you created a Jashanmal Online account. Accounts are only ever created if you choose to do so when placing the order. We do offer an option to checkout as a guest, when an account is not being created. Please make sure you are using correct login details. Please bear in mind, that passwords are case sensitive. If you have forgotten the password, you can click the ‘Forgot Password’ button and an automated password will be emailed to you.
We recommend you to contact your bank to check why the payment has been rejected. Please contact us when you have further questions.
Please contact us to check the order status.
Details of the courier & if in case the customer wants to see an ID, OCS uniformed courier will deliver the shipment.
- Product is delivered within 2 working days in UAE.
- Product delivered within 4-7 working days across GCC, subject to custom clearance.
- Delivery is from Monday to Saturday.
- NOTE: During public holidays, deliveries might be delayed.
The shipment will be returned to OCS nearest facility, a call will be given again next day for the delivery.
A courier service will return a parcel to us when they are unable to deliver or when you refuse the parcel. Please let us know if you would like us to deliver the parcel to an alternative address or if you would like us to refund you the money.
You can contact OCS call center 04-6072400 or communicate on WhatsApp.
Please contact us and we will try to find the best solution for you.
14 days from date of shipment.
Please contact us and let us know the details of the damage. Please let us know the product name and when / where you bought the item. We would also appreciate if you could email us a photo of the damage along with a copy of the purchase receipt to: firstname.lastname@example.org
It will take around 3-5 working days for the parcel to arrive back with us and the return/refund will be done within 7-14 working days. Generally, it will take 2 - 3 weeks for the refund to appear on your bank account. Please contact us if you have further questions about your refund status.
We value all feedback. We would ask you to send us your feedback using the ‘Contact us’ section. Please describe your experience in the store and let us know any relevant details like store name and location, the item you purchased and when you visited the store. We will escalate the issue.