Customer Service

Travel rules and regulations

If you’re resuming travelling whether for personal reasons or emergencies, keep in mind that every airline has certain specific regulations due to the COVID-19 pandemic and its best to always stay updated on rules in advance before travelling. As a general rule, most airports now require a proof of negative PCR test taken within 96 hours before departure & arrival. Passengers that show symptoms will be assisted to take further PCR testing. All passengers might also have to take further PCR testing upon arrival & be isolated if tested positive. As travelers can be asymptomatic it is advisable to quarantine after arriving to your destination safely for 14 days.

*Children below the age of 12-18 & those with severe or moderate disabilities are exempted from PCR testing. While all airports & airlines are following strict guidelines for the safety of passengers & those aboard, travelers are expected to wear masks all throughout their flight journey. The exceptions are granted to only those with cognitive, intellectual or sensory conditions such as, Parkinson's disease; Alzheimer’s disease; Dementia; Hydrocephalus; Down syndrome; Developmental delay; Autism spectrum condition; Asthma.

Naturally, it is advisable to practice safety precautions even while travelling. Moreover, travelers must practice to maintain 14-day quarantine upon arrival.

Hers a visual guide by Dubai Health Authorities for quarantine steps-to-take, after travel.

A list for approved country wide Laboratories for PCR testing provided via Emirates Airline to enter Dubai.

The list is also a helpful informative guide for you to find the right assistance for testing availability:

Luggage Guidelines for Travel:

It is advisable to cross check with the airlines one is flying with to confirm details regarding cabin luggage, checked-in luggage and their weight restrictions. Crossing the limitations may incur extra fee as well. Moreover, an international regulation has been set by the IATA for the health and safety of airport workers, wherein each checked bag should weigh less than 23kg/50 lbs.

Check out the website of IATA & TSA for baggage items restrictions for your safety.

As a general rule of thumb, anything that can be remotely harmful such as flammable liquids, sharp objects, large items, should be packed away in your checked in luggage. However, always double check your airlines website for specific rules restricting certain items.

For a quick guide to checked & carry-on baggage size/weight allowances. Click here *Updated August 25, 2020

Travel Restrictions live update

Want to travel, but not sure how - or where to? Headout - to their website to find an interactive map and hover over to the country you wish to visit and view travel status.

Here is a step-by step guide for a quick overview of the website’s features

Step 1:

Select your own location & destination to travel to.

Step 2:

Note that different countries have different restriction status based on your “travelling from” & “travelling to” locations. And these restrictions are ever changing. S are also decided based on citizenships. So update yourself frequently to be aware of the changes occurring.

For example: Currently travel from UAE to Mexico is not restricted. However, travelling to Germany has partial restrictions & travelling to France is completely restricted.

Step 3:

To view more details regarding your selected destination. Click here The website will open another page for you to learn more about:

1. Rule & regulations for Domestic & international travelers Current travel restrictions for entry & exit of the destination.

2. Transportation guide within the destination

3. Link to the destinations governmental website.

4. Places to visit & explore within the destination.

5. Travel essentials for the selected destination & more.

Step 4:

If you’d like to know more about the destination to “travel to” from your location, simply scroll down below to learn more about which countries.

Booking you flight

View below rules and regulations as per the airlines for travelling internationally and arriving to the UAE.

Need assistance?

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